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SHIPPING & RETURNS

FREE SHIPPING ON ALL ORDERS

Simplify your portaging experience with Portage Pal: the ultimate portage tool. We offer free shipping on all orders to make your shopping experience hassle-free. Our products are well-packaged and will be delivered to you in the fastest time possible. You can trust us to provide you the best service every time you shop with us. If you have any queries about our shipping policy, please feel free to contact us and we will be happy to assist you.

​​EASY RETURNS & EXCHANGE

Our return and exchange policy is straightforward and hassle-free. If you are not satisfied with your purchase or your item is damaged during shipping, we offer easy returns and exchanges. Simply contact us within 7 days of receiving your order and we will take care of the rest. We want you to be completely satisfied with your purchase and we will do everything we can to make sure that you are. If you have any questions or concerns about our return and exchange policy, please feel free to contact us.

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Privacy

At PortagePal.ca, we respect your privacy. We collect only necessary personal information (like name, address, and contact details) to process orders and improve your shopping experience. Your data is kept secure, and we never share it with third parties without your consent.

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Terms and Conditions

By accessing our website and using our services, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website. This website is intended for personal, non-commercial use. You agree to use this site lawfully and not to upload, transmit, or distribute any content that may infringe on the rights of others or be deemed offensive, illegal, or harmful. All sales made through PortagePal.ca are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product description. All prices are listed in Canadian dollars and are subject to change without notice. The content on PortagePal.ca, including text, graphics, logos, and images, is our property or used with permission and is protected by copyright and other laws. You may not use any content without our express written consent. PortagePal.ca and its affiliates will not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the site or the products sold here. Any disputes related to your use of PortagePal.ca or products purchased through the site will be governed by the laws of the jurisdiction where our business is based, without regard to its conflict of law provisions. We reserve the right to make changes to these terms and conditions at any time. Your continued use of PortagePal.ca following any changes indicates your acceptance of the new terms.

Returns

PortagePal.ca offers returns within 14 days of receipt. Items must be unused, in their original condition, and packaging for eligibility. To initiate a return, contact us for instructions. Return shipping is at the buyer's expense and non-refundable. Upon receiving and inspecting the return, we'll process your refund or exchange for defective or damaged products.

Contact Us
For any questions or concerns regarding these terms, please contact us through our website.

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